Privacy Policy

Your privacy is important to us at SG Plumbing and Maintenance Pty Ltd (SG Plumbing & Maintenance). This Privacy Policy explains how we collect, use, store and disclose your personal information.
By using our services or providing personal information to us, you consent to our handling of your personal information in accordance with this Privacy Policy.

1. The type of information we collect
The personal information we collect depends on your interactions with us. Where possible, we collect personal information directly from you. This may include, but is not limited to:

1.1. your name and contact details (address, email address, telephone number);
1.2. your age, gender and date of birth;
1.3. your company name (if applicable);
1.4. payment, credit card or other financial details;
1.5. information about your device, location, browsing activity and IP address;
1.6. information about products viewed on our website for re-marketing purposes;
1.7. your shopping preferences and purchase history;
1.8. details of products or services you have enquired about or purchased;
1.9. information you provide directly through our website or indirectly through your use of our website;
1.10. information provided through competitions, surveys or promotional activities;
1.11. any other information you provide to us or that we collect in the course of delivering our services;
1.12. photographs or videos recorded as part of documenting or delivering our services on-site.

2. How we collect information
We may collect personal information when you use our website, join our mailing list, create an account, place an order, communicate with us, or otherwise interact with us.
We may also receive personal information from third-party service providers acting on our behalf.
Personal information may also be collected automatically through cookies (see Section 3).

3. Cookies
We use cookies and similar technologies to enhance your experience on our website. Cookies may collect information such as pages viewed, items purchased, and how you navigate our website.

Most internet browsers accept cookies by default, but you can disable or manage cookies through your browser settings. Please note that some website features may not function properly if certain cookies are disabled.

If you use our website, you consent to our use of cookies.

4. Why we collect, use and disclose personal information
We may use and disclose your personal information to:

4.1. provide products, services and access to our website;
4.2. conduct marketing and promotional activities, including sending information about products, services, competitions and offers we believe may interest you;
4.3. communicate with you and respond to enquiries;
4.4. comply with legal obligations, manage disputes, prevent fraud or misconduct, and enforce agreements.

5. Sharing your personal information
We may disclose personal information to our employees, officers, related entities, service providers and contractors, including website hosts, payment providers and promotional partners.
We will also disclose information to third parties where you have authorised us to do so.

If our business or assets are sold or transferred, we may disclose personal information to the buyer, potential buyer or their advisors.

We may also disclose personal information to government, regulatory or law-enforcement agencies as required or permitted by law.

6. Promotional communications
We may send you promotional communications from time to time.
You may opt out at any time using the unsubscribe link in our emails or by contacting us.

7. International data hosting and transfers
Some service providers who store or process data for us may be located overseas.
By providing your personal information, you consent to its transfer outside Australia.
Overseas recipients may not be bound by Australian privacy laws, but we take reasonable steps to ensure they handle your personal information securely.

8. Security of your personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Third-party websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Once you leave our website, their privacy policies will apply.

10. Anonymity
You may choose to remain anonymous or use a pseudonym when dealing with us. However, if you do so, we may not be able to provide services that require your identity.

11. Access and correction
You may request access to the personal information we hold about you.
You may also request corrections if your information is inaccurate or out of date.
We may need to verify your identity before granting access or making corrections.

When information is no longer required, we take reasonable steps to destroy or de-identify it unless legally required to retain it.

12. Privacy enquiries or concerns
If you have any questions or concerns regarding your privacy, please contact us using the details below.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or 1300 363 992.

13. Contact information
For privacy enquiries, access or correction requests, please contact us directly at admin@sgplumbing.com.au.

14. Updates to this Privacy Policy
This Privacy Policy is effective from 1 December 2025.
We may update this Privacy Policy from time to time. Any updated version will be published on our website.